Refund Policy

Every plan is covered by a 30-day money-back guarantee from the date of purchase. If you request a refund within 30 days, you will receive a full refund. After the 30-day window, the standard refund eligibility below applies.

Plans are one-time purchases for a fixed term — 6 months, 1 year or lifetime access — and do not renew automatically. You will not be charged again after your initial purchase unless you separately choose to purchase a new term.

Outside the 30-day money-back guarantee window, access to Content has already been granted, so plan fees are generally non-refundable. However, we may issue a full or partial refund at our discretion where: you were charged in error or as a result of a technical fault on our part; you were charged after a timely refund request that we failed to process; or applicable consumer-protection law in your jurisdiction requires it.

To request a refund, contact our support team through the in-app help center or at santoniolee04@gmail.com, including your account email and the date of the transaction. We aim to respond to all refund requests within 5 business days.

Outside the 30-day guarantee window, we do not provide refunds or credits for: unused time remaining on a purchased term; failure to use the Service during your term; or account suspension or termination resulting from a violation of our Terms of Service.

Approved refunds are issued to your original payment method and may take 5–10 business days to appear on your statement, depending on your bank or payment provider.

If you initiate a chargeback with your bank or card issuer without first contacting our support team, we reserve the right to suspend your account while the dispute is investigated. We encourage you to contact us directly first so we can resolve billing issues quickly.

For billing questions or refund requests, reach us at santoniolee04@gmail.com.